Rug Return Policy
Thank you for your purchase, we hope it made you happy.
However, if you need to return an item, or exchange it, we are happy to help. Please find below more information on our return policy.
We have a 7-day exchange & return policy, which means you have 7 days after receiving your item to request a return.
If you are not satisfied with your purchase, you may seek a refund within seven days by emailing us. For a refund, we must receive returned goods within 7 days of our written approval of your return request. If you do not return the products within this time frame, we retain the right to refuse the refund and instead provide you a credit note.
Original delivery costs are non-refundable, and return shipping must be arranged at the buyer’s own cost.
Returns must be in the same condition as when they were shipped out. Within 48 hours of receiving the returned products, refunds will be granted, minus shipping costs.
For a return request approval, please contact us by email.
Return conditions
Return shipping costs are the responsibility of the buyer. If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.